User Data Deletion Policy for Chatello Messenger App

Effective Date: 2025-01-01
Last Updated: 2025-02-25

1. Introduction

At Chatello, we respect your privacy and provide you with the ability to request the deletion of your personal data in accordance with applicable regulations. This document outlines the steps required to request data deletion.

2. Data We Store

Chatello may store the following user data:

• Account Information: Name, email, and authentication credentials.
• Messaging Platform Data: Access tokens, account IDs, and messages exchanged with the chatbot.
• Usage Data: Interaction logs and analytics data.
• Device Information: Browser type, IP address, and technical details.

3. How to Request Data Deletion

You can request the deletion of your data from Chatello at any time by following these steps:

• Via Email: Send an email to jason@jetra.ai with the subject “Data Deletion Request” and include your account details.
• Through Messaging Platform Settings: If Chatello is linked to a messaging platform, you can remove Chatello by navigating to the integration settings and selecting Remove Chatello.
• Contact Support: Reach out to our support team via our website https://chatello.ai/contact-us/ for assistance.

Upon receiving your request, we will:

• Verify your identity.
• Remove your data from our systems within 30 days.
• Send a confirmation email upon completion.

4. Exceptions

Certain data may be retained if required by law, for security purposes, or to fulfill contractual obligations.

5. Contact Us

If you have any questions regarding our data deletion policy, please contact us at: 

Email: jason@jetra.ai
Website: https://chatello.ai/

By using Chatello, you acknowledge that you have read, understood, and agree to this User Data Deletion Policy.