Terms and Conditions Messenger App

Effective Date: 2025/01/01
Last Updated: 2025/02/25

1. Introduction

Welcome to Chatello by  M Chatbot Agency LTD.! These Terms and Conditions govern your access to and use of the Chatello Messenger App, which enables chatbot integration with various messaging platforms. By using Chatello, you agree to comply with these Terms. If you do not agree, please do not use our services.

2. Definitions

• “Chatello” refers to our chatbot integration service.
• “User” refers to any individual or entity using Chatello.
• “Services” refers to the features and functionalities provided by Chatello.
• “Messaging Platforms” refer to any supported chat platforms that integrate with Chatello.

3. Eligibility

You must be at least 18 years old or have the necessary legal capacity to use Chatello. By using our services, you represent and warrant that you meet these eligibility requirements.

4. Account Registration

To use Chatello, you may need to create an account and authenticate via supported messaging platforms. You are responsible for safeguarding your login credentials and must notify us immediately if unauthorized access is detected.

5. Use of Services

By using Chatello, you agree to:

• Use it solely for permitted chatbot integration purposes.
• Comply with the Terms of Service of the messaging platforms you integrate with.
• Not engage in spam, unauthorized data collection, or misuse of Chatello.
• Not interfere with the service’s functionality or security.

6. Data Collection & Privacy

Your data is handled in accordance with our Privacy Policy. By using Chatello, you consent to data collection, storage, and processing for the purpose of providing the service.

7. Fees & Payments

Some features of Chatello may require a subscription or one-time payment. By making a payment, you agree to our pricing structure and refund policies as stated at the time of purchase.

8. Service Availability

We strive to provide uninterrupted service, but we do not guarantee 100% uptime. Chatello may experience downtime due to maintenance, technical issues, or third-party disruptions (e.g., API changes of messaging platforms).

9. Intellectual Property

Chatello and its content, including logos, trademarks, and software, are our proprietary property. You may not copy, modify, distribute, or exploit our intellectual property without our written consent.

10. Limitations of Liability

To the maximum extent permitted by law, we are not liable for:

• Any direct, indirect, incidental, or consequential damages arising from your use of Chatello.
• Loss of data, unauthorized access, or service interruptions.

• “Messaging Platforms” refer to any supported chat platforms that integrate with Chatello.

11. Termination

We reserve the right to suspend or terminate your access to Chatello if you:

• Violate these Terms.
• Use the service for unauthorized or harmful activities.
• Fail to comply with applicable laws or platform policies.

You may discontinue using Chatello at any time by disconnecting your account.

12. Changes to Terms

We may update these Terms at any time. If changes are made, we will notify users via email or by posting an updated version on our website. Continued use of Chatello after changes are made constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of Ontario. Any disputes arising from these Terms shall be resolved in the courts of Ontario.

14. Contact Information

For any questions about these Terms, contact us at:

Email: debb@chatello.ai
Website: https://chatello.ai/