Privacy Policy Messenger App

Effective Date: 2025-01-01
Last Updated: 2025-02-25

1. Introduction

Welcome to M Chatbot Agency LTD.! Your privacy is important to us. This Privacy Policy explains how we collect, use, and share information when you use the Chatello Messenger App to connect a chatbot to  various messaging platforms.

By using Chatello, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

When you use Chatello, we may collect the following types of information:

• Account Information: Your name, email address, and any details required for authentication with Facebook.
• Messenger Platform Date: Access tokens, page IDs, message history, and other data necessary to enable chatbot functionality.
• Messages & Conversations: Content of messages exchanged between users and the chatbot.
• Usage Data: Interaction logs, error reports, and analytics data.
• Device Information: Browser type, IP address, and other technical details.

We only collect data necessary for the proper functioning of Chatello and do not use it for any unrelated purposes.

3. How We Use Your Information

We use the collected information to:

• Connect and facilitate chatbot interactions across various messaging platforms.
• Authenticate users and manage account settings.
• Improve chatbot performance and optimize the user experience.
• Provide customer support and troubleshoot technical issues.
• Ensure compliance with Facebook policies and security measures.

4. How We Share Your Information

We do not sell, rent, or trade your personal data. However, we may share your information in the following cases:

• With Messaging Platforms: As required to integrate with messenging APIs.
• With Service Providers: Trusted third parties that assist in hosting, security, and analytics.
• Legal Requirements: If required by law, regulation, or governmental request.
• Business Transfers: In case of a merger, sale, or transfer of M Chatbot Agency LTD. assets.

5. Data Retention

We retain collected information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. You may request data deletion by contacting us.

6. Security Measures

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is 100% secure.

7. Your Rights & Choices

You have the following rights regarding your data:

• Access & Portability: Request a copy of the data we store.
• Correction: Update inaccurate or incomplete data.
• Deletion: Request removal of your personal data.
• Opt-Out: Limit data collection or revoke permissions via Facebook settings.

For any requests, please contact us at debb@chatello.ai.

8. Third-Party Links & Services

Chatello may contain links to third-party services. We are not responsible for their privacy practices and encourage you to review their policies separately.

9. Compliance Platform Policies

M Chatbot Agency LTD./Chatello complies with relevant Platform Policies and ensures responsible handling of user data.

10. Updates to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted with a revised Effective Date. Continued use of Chatello constitutes acceptance of the updated policy.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

Email: debb@chatello.ai
Website: https://chatello.ai/

By using Chatello by M Chatbot Agency LTD., you acknowledge that you have read, understood, and agree to this Privacy Policy.